It usually takes 1-2 business days to process your order. For Domestic customers, it will take approximately 3-5 business days for delivery by UPS or USPS.
For International customers, it will take approximately 7-18 business days for delivery depending on the clearance process.
Customers will receive an order status update via email containing their tracking number once their order has been shipped. It is the customer's responsibility to refer to their tracking number for delivery information.
A signature is required if your order value is over $100.00.
If, for some reason, a customer's package is returned back to us due to non-delivery, we will contact the customer as soon as it is received by us. If the customer would like the package reshipped, there will be an additional shipping fee unless the non-delivery is due to a mistake on our part. If a package is undeliverable due to an error with the carrier, the customer will need to contact their local carrier customer service representative to file a claim. If a customer does not want their package reshipped, they will be charged a restocking fee and we will issue a refund in the form of the original payment minus the restocking fee.
Yes. We do NOT charge import fees for international orders and every country has different policies and charges that you have to pay to get your products delivered. These charges are NOT covered in the sale price or the shipping cost. Please contact your local government about these fees before you order since we do NOT offer refunds if you decline to pay. By submitting your order, you will be considered to accept this policy.
We offer free Domestic shipping. Items over 2lb are not available to ship to APO/FPO, and P.O. Boxes.
For International shipping, we offer free shipping on orders over $50.
Please note that we will not be able to ship to following countries due to the current unpredictable situation with custom duties:Bonaire, Sint Eustatius and Saba, Brazil, Chile, Greece, Maldives, Peru, Portugal, Romania, Russia, South Sudanor and P.O.Box.
All products purchased have a 14-Day money back guarantee starting from the date the item is delivered.
Please note that we will NOT accept return packages after the 30-Day. All returned items must be in new condition, in their original box and must include all accessories. We can only refund the original purchase price. Shipping and handling fees are nonrefundable. The refund will be issued in the same original purchase price. International customers refund value might change due to foreign fees and currency changed; check your bank for more information.
For returns within the valid return period, items must be in new and unused condition with all original packaging and accessories. After our inspection of the received item, a deduction may be applied if the item has been used or if any packaging and/or accessories are not included. Please note orders above $200 are subject to a 15% restocking fee. All shipping charges are the customer's responsibility.
For product issues outside the 14-Day period within 30 days, a minimum of 30% re-stocking fee will apply, shipping fee is not refundable. We will NOT accept returns after 30 days.
If you have any other questions please contact our customer service email@example.com for further assistance.
This warranty is voided by misuse, abuse, improper maintenance, or alterations of the product and does not cover any normal wear and tear that may occur. A purchase proof from an official seller is required to claim the warranty.
For product issues outside the 14-Day period, all shipping charges are the customer's responsibility.